Orders received on weekdays before 22:00 CEST, are dispatched the same day. Orders placed after this time will be sent on the following day. Weekend orders are scheduled for shipment on Mondays.

The estimated shipping duration as stated in the check out and on our shipping page commences from the day your order is dispatched.

As we move fast it is not possible to make changes or cancel your order after it being placed. In case you do require assistance from us about receiving your order, we are here to assist you. Please contact our customer support team for any inquiries; support@lavindrey.com

Do you need to return your purchase? We're here to assist you! You have up to 14 days from the date of delivery to make your decision. Please note we are not responsible for paying any customs charges (import duty or tax). You will be responsible for all costs and charges associated with returning your order. Please make sure to keep the proof of shipment until your order is returned to our warehouse. We are not able to cover any issue when you are not able to provide a track&trace or proof of shipment.

Returning is quick and easy. To request a return, please follow the steps in our return policy.

Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

You can find the sized by clicking on "Product details" which is located right below add to cart button on the product page.

Orders received on weekdays before 22:00 CEST, are dispatched the same day. Orders placed after this time will be sent on the following day. Weekend orders are scheduled for shipment on Mondays.

The estimated shipping duration as stated in the check out and on our shipping page commences from the day your order is dispatched.

As we move fast it is not possible to make changes or cancel your order after it being placed. In case you do require assistance from us about receiving your order, we are here to assist you. Please contact our customer support team for any inquiries; support@lavindrey.com

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

Shipping costs depend on your location and order value.
Netherlands & Belgium
Free shipping

Germany, Austria & Switzerland
Free shipping
European Union
Shipping rates start from €9.99. Final costs are calculated at checkout.
International
Shipping rates start from €9.99. Final costs are calculated at checkout.

For detailed country-specific rates, visit our Shipping page.

Orders are prepared for dispatch shortly after placement and cannot be amended once processing has started. We recommend reviewing your details carefully before confirming your purchase.

Returns are accepted within 14 days of delivery, subject to our return policy. 

For any further assistance, please contact customer care.

If your tracking status shows “delivered” but you haven’t received your package, we recommend the following steps:

- Confirm the delivery address on your order.
- Check with neighbours, reception or other secure delivery locations.
- Review any delivery notes from the carrier and/or contact carrier for more info.

If you’re still unable to locate your package, please contact our customer care team with your order and tracking details. We’ll review the case with the carrier and guide you through the next steps.

If you notice an error shortly after placing your order, contact our customer care team immediately. We’ll check whether the address can still be updated before dispatch.

If your order has already shipped, address changes may no longer be possible. In some cases, the carrier may offer redirection services. You can contact the carrier in this case.

We recommend reviewing your shipping details carefully before completing your purchase.

All prices include VAT. No additional VAT charges apply at checkout.

An order confirmation email is sent immediately after your purchase.

If you haven’t received it, please check your spam or junk folder. If it’s not there, contact our customer care team and we’ll verify your order and resend the confirmation if needed.

Do you need to return your purchase? We're here to assist you! You have up to 14 days from the date of delivery to make your decision. Please note we are not responsible for paying any customs charges (import duty or tax). You will be responsible for all costs and charges associated with returning your order. Please make sure to keep the proof of shipment until your order is returned to our warehouse. We are not able to cover any issue when you are not able to provide a track&trace or proof of shipment.

Returning is quick and easy. To request a return, please follow the steps in our return policy.

To start a return, please follow the steps on our return page.

Please note that registering your return through the portal is mandatory. Returns sent directly to our warehouse without prior registration, including those shipped via external carrier services arranged independently, cannot be accepted and may be refused or returned to sender.

Return shipping costs are the responsibility of the customer and may vary depending on your location and which carrier you use.

Once your return has been delivered to our warehouse, it is inspected and processed. We aim to finalize the process within 3-5 business days, but at most 14 business days. After approval, the refund is issued to your original payment method.

You will receive an email confirmation once your refund has been processed.

Your order number is included in the confirmation email sent after your purchase. It starts with LA and ends with Y.

Pieces are finished in 18K Gold PVD or White Gold (Rhodium) with a solid 925 sterling silver or 316L Stainless Steel base, depending on the item. 

The exact details are listed on each product page.

Yes. Most of our jewelry is made from 316L stainless steel, which is tarnish-proof and suitable for sensitive skin

Yes, our warranty covers manufacturing and accidental defects. Damage caused by theft, misuse, or normal wear over time isn’t covered. If you’re unsure, reach out and we’ll always look for a solution.

You can find the sized by clicking on "Product details" which is located right below add to cart button on the product page.

Our customer care team is available every day via email.

Email: support@lavindrey.com

We aim to respond to all enquiries within 24 hours.